Terms and Conditions

Terms and Conditions (last amended on July 3, 2026)

These Terms and Conditions of Stichting Webshop Keurmerk were drawn up in consultation with the Dutch Consumers’ Association within the framework of the Coordination Group for Self-Regulation (CZ) of the Social and Economic Council and take effect on June 1, 2014.

Table of Contents

Article 1 - Definitions

Article 2 - Identity of the Merchant

Article 3 - Applicability

Article 4 - The Offer

Article 5 - The Agreement

Article 6 - Right of Withdrawal

Article 7 - Consumer Obligations During the Cooling-Off Period

Article 8 - Exercise of the Right of Withdrawal by the Consumer and Associated Costs

Article 9 - Obligations of the Business in the Event of Withdrawal

Article 10 - Exclusion of the Right of Withdrawal

Article 11 - Price

Article 12 - Performance and Additional Warranty

Article 13 - Delivery and Performance

Article 14 - Long-Term Contracts: Term, Termination, and Renewal

Article 15 - Payment

Article 16 - Complaints Procedure

Article 17 - Disputes

Article 18 - Industry Warranty

Article 19 - Additional or Deviating Provisions

Article 20 - Amendment of the General Terms and Conditions of Stichting Webshop Keurmerk

Article 1 - Definitions

In these terms and conditions, the following terms shall have the following meanings:

Supplementary Agreement: an agreement under which the consumer acquires products, digital content, and/or services in connection with a distance contract, and these goods, digital content, and/or services are supplied by the merchant or by a third party based on an agreement between that third party and the merchant;

Cooling-Off Period: the period during which the consumer may exercise their right of withdrawal;

Consumer: the natural person who is not acting for purposes related to his trade, business, craft, or profession;

Day: calendar day;

Digital content: data produced and delivered in digital form;

Continuing contract: a contract for the regular delivery of goods, services, and/or digital content over a specified period;

Durable medium: any medium—including email—that enables the consumer or business to store information addressed personally to them in a way that allows for future reference or use over a period appropriate to the purpose for which the information is intended, and that permits unaltered reproduction of the stored information;

Right of withdrawal: the consumer’s right to withdraw from the distance contract within the cooling-off period;

Business: the natural or legal person who is a member of Stichting Webshop Keurmerk and offers products, (access to) digital content, and/or services to consumers via distance selling;

Distance contract: a contract concluded between the business and the consumer within the framework of an organized system for the distance sale of products, digital content, and/or services, in which one or more means of distance communication are used exclusively or in part up to and including the conclusion of the contract;

Model withdrawal form: the European model withdrawal form included in Appendix I of these terms and conditions;

Means of distance communication: a means that can be used to conclude a contract without the consumer and the business having to be physically present in the same location at the same time;

Article 2 – Identity of the Business

Name of the business: Epicurius V.o.F., hereinafter referred to as Epicurius

Business address: Korenmolen 106, 3481AX Harmelen

Phone number: +31(0)615449992

Email: info@epicurius.nl

Chamber of Commerce (KvK) number: 75549840

VAT No.: NL860319994B01

IBAN: NL05INGB0007853535

BIC: INGBNL2A

Article 3 – Applicability

These general terms and conditions apply to every offer made by the business and to every distance contract concluded between the business and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the merchant will, before the distance contract is concluded, indicate how the general terms and conditions can be viewed at the merchant’s premises and that they will be sent free of charge as soon as possible upon the consumer’s request.

If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be accessed electronically and that they will be sent free of charge electronically or by other means at the consumer’s request.

In the event that, in addition to these general terms and conditions, specific product or service terms and conditions also apply, the second and third paragraphs shall apply mutatis mutandis, and in the event of conflicting terms, the consumer may always rely on the applicable provision that is most favorable to him.

Article 4 – The Offer

If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

The offer contains a complete and accurate description of the products, digital content, and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the business uses images, these are a true representation of the products, services, and/or digital content offered. Obvious errors or mistakes in the offer are not binding on the business.

Each offer contains sufficient information to make it clear to the consumer what rights and obligations are associated with accepting the offer.

Article 5 – The Agreement

Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and fulfills the conditions set forth therein.

If the consumer has accepted the offer electronically, the business shall immediately confirm receipt of the acceptance of the offer electronically. As long as the business has not confirmed receipt of this acceptance, the consumer may rescind the contract.

If the contract is concluded electronically, the business operator shall take appropriate technical and organizational measures to secure the electronic transmission of data and shall ensure a secure web environment. If the consumer can pay electronically, the business operator shall observe appropriate security measures for this purpose.

The business may—within the legal framework—verify whether the consumer is able to meet their payment obligations, as well as all facts and factors relevant to the responsible conclusion of the distance contract. If, based on this assessment, the business operator has good grounds not to enter into the contract, they are entitled to refuse an order or request, stating the reasons, or to attach special conditions to its performance.

No later than upon delivery of the product, service, or digital content to the consumer, the business shall provide the following information, either in writing or in a manner that allows the consumer to store it in an accessible way on a durable medium:

the business address of the trader’s location where the consumer can file complaints;
the conditions under which and the manner in which the consumer may exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
information regarding warranties and existing post-purchase service;
the price of the product, service, or digital content, including all taxes;
to the extent applicable, the delivery costs and the method of payment, delivery, or performance of the distance contract;
the requirements for terminating the contract if the contract has a term of more than one year or is of indefinite duration;
if the consumer has a right of withdrawal, the model withdrawal form.

In the case of a continuing performance contract, the provision in the preceding paragraph applies only to the first delivery.

Article 6 – Right of Withdrawal

The consumer may withdraw from a contract regarding the purchase of a product during a cooling-off period of at least 14 days without providing a reason. The merchant may ask the consumer for the reason for withdrawal but may not require the consumer to state their reason(s). The costs of withdrawal are borne by the customer, unless a warranty claim has been approved; in that case, these costs will also be reimbursed to the customer after the return has been processed.

The cooling-off period mentioned above begins on the day after the consumer—or a third party designated in advance by the consumer who is not the carrier—has received the product, or (if the consumer has ordered multiple products in the same order) on the day the consumer—or a third party designated by the consumer—has received the last product. The merchant may refuse an order consisting of multiple products with different delivery times, provided that the merchant has clearly informed the consumer of this prior to the ordering process.

if the delivery of a product consists of multiple shipments or parts: the day on which the consumer, or a third party designated by the consumer, received the last shipment or the last part;

for agreements involving the regular delivery of products over a specific period: the day on which the consumer, or a third party designated by the consumer, received the first product.

If the merchant has provided the consumer with the information referred to in the preceding paragraph within twelve months of the start date of the original cooling-off period, the cooling-off period expires 14 days after the day on which the consumer received that information.

Article 7 – Obligations of the Consumer During the Cooling-Off Period

During the cooling-off period, the consumer shall handle the product and its packaging with care. The consumer shall unpack or use the product only to the extent necessary to determine the nature, characteristics, and functioning of the product. The basic principle here is that the consumer may handle and inspect the product only as he or she would be permitted to do in a store.

The consumer is liable only for any loss in value of the product resulting from handling the product in a manner that goes beyond what is permitted in paragraph 1.

The consumer is not liable for any loss in value of the product if the merchant failed to provide the consumer with all legally required information regarding the right of withdrawal before or at the time of concluding the contract.

Article 8 – Exercise of the Right of Withdrawal by the Consumer and Associated Costs

If the consumer exercises his right of withdrawal, he must notify the merchant of this within the cooling-off period using the model withdrawal form or by other unambiguous means.

As soon as possible, but no later than 14 days from the day following the notification referred to in paragraph 1, the consumer must return the product or hand it over to the merchant or the merchant’s authorized representative. This is not required if the merchant has offered to pick up the product themselves. The consumer is deemed to have complied with the return period in any case if he returns the product before the cooling-off period has expired.

The consumer shall return the product with all accessories supplied, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the merchant.

The risk and the burden of proof for the proper and timely exercise of the right of withdrawal lie with the consumer.

The consumer bears the direct costs of returning the product.

If the consumer withdraws after first having expressly requested that the performance of the service or the supply of gas, water, or electricity—which have not been made ready for sale in a limited volume or specific quantity—begins during the cooling-off period, the consumer owes the business an amount proportional to that part of the obligation that the business has fulfilled at the time of withdrawal, compared to the full fulfillment of the obligation.

The consumer shall not bear any costs for the full or partial delivery of digital content not supplied on a tangible medium if:

he has not expressly consented, prior to its delivery, to the commencement of the performance of the contract before the end of the cooling-off period;

he has not acknowledged that he would lose his right of withdrawal upon giving his consent; or

the merchant has failed to confirm this statement by the consumer.

If the consumer exercises their right of withdrawal, all ancillary agreements are automatically terminated.

Article 9 – Obligations of the business operator in the event of withdrawal

If the business operator allows the consumer to submit a notice of withdrawal electronically, the business operator must send a confirmation of receipt without delay upon receipt of such notice.

The merchant shall reimburse all payments made by the consumer, including any delivery costs charged by the merchant for the returned product, without delay but no later than 14 days following the day on which the consumer notifies the merchant of the withdrawal. Unless the merchant offers to pick up the product themselves, they may delay the refund until they have received the product or until the consumer provides proof that they have returned the product, whichever occurs first.

The merchant will use the same payment method for the refund that the consumer used, unless the consumer agrees to a different method. The refund is free of charge to the consumer.

If the consumer has chosen a more expensive delivery method than the cheapest standard delivery, the merchant is not required to refund the additional costs for the more expensive method.

Article 10 – Exclusion of the Right of Withdrawal

The merchant may exclude the following products and services from the right of withdrawal, but only if the merchant has clearly stated this in the offer, or at least in a timely manner before the conclusion of the contract:

Products or services whose price is subject to fluctuations in the financial market over which the merchant has no control and which may occur within the withdrawal period

Contracts concluded during a public auction. A public auction is defined as a sales method in which products, digital content, and/or services are offered by the merchant to a consumer who is physically present or is given the opportunity to be physically present at the auction, under the direction of an auctioneer, and in which the successful bidder is obligated to purchase the products, digital content, and/or services;

Service contracts, after full performance of the service, but only if:

performance has begun with the consumer’s express prior consent; and

the consumer has declared that they will lose their right of withdrawal once the merchant has fully performed the contract;

Service contracts for the provision of lodging, if the contract specifies a particular date or period of performance and is not for residential purposes, freight transport, car rental services, or catering;

Contracts relating to leisure activities, if the contract specifies a particular date or period for performance;

Products manufactured according to the consumer’s specifications, which are not prefabricated and are manufactured based on an individual choice or decision by the consumer, or which are clearly intended for a specific person;

Products that spoil quickly or have a limited shelf life;

Sealed products that, for reasons of health protection or hygiene, are not suitable for return and whose seal has been broken after delivery;

Products that, by their nature, have been irrevocably mixed with other products after delivery;

Alcoholic beverages for which the price was agreed upon at the time the contract was concluded, but whose delivery can only take place after 30 days, and whose actual value depends on market fluctuations over which the business has no control;

Sealed audio and video recordings and computer software, the seal of which has been broken after delivery;

Newspapers, periodicals, or magazines, with the exception of subscriptions to these;

The delivery of digital content other than on a tangible medium, but only if:

performance has begun with the consumer’s express prior consent; and

the consumer has declared that he thereby forfeits his right of withdrawal.

Article 11 – Price

During the validity period specified in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.

Notwithstanding the previous paragraph, the business may offer products or services whose prices are subject to fluctuations in the financial market and over which the business has no control at variable prices. This dependence on fluctuations and the fact that any prices listed are indicative prices must be stated in the offer.

Price increases within 3 months of the conclusion of the agreement are permitted only if they result from statutory regulations or provisions.

Price increases occurring 3 months or more after the conclusion of the contract are permitted only if the business has stipulated this and:

they result from statutory regulations or provisions; or
the consumer has the right to terminate the contract effective as of the day the price increase takes effect.

The prices listed in the offer of products or services include VAT.

Article 12 – Performance of the Agreement and Additional Warranty

The merchant warrants that the products and/or services comply with the contract, the specifications stated in the offer, reasonable requirements of quality and/or usability, and the statutory provisions and/or government regulations in effect on the date the contract is concluded. If agreed upon, the merchant also warrants that the product is suitable for use other than normal use.

Any additional warranty provided by the merchant, its supplier, manufacturer, or importer shall in no way limit the statutory rights and claims that the consumer may assert against the merchant under the agreement if the merchant has failed to fulfill its obligations under the agreement.

“Additional warranty” means any commitment by the business, its supplier, importer, or manufacturer in which it grants the consumer certain rights or claims that go beyond what it is legally obligated to provide in the event that it has failed to fulfill its part of the agreement.

Article 13 – Delivery and Performance

The business will exercise the utmost care when receiving and fulfilling orders for products and when assessing requests for the provision of services.

The place of delivery is the address that the consumer has provided to the business.

Subject to the provisions of Article 4 of these general terms and conditions, the business will fulfill accepted orders with due diligence but no later than within 30 days, unless a different delivery period has been agreed upon. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to terminate the agreement at no cost and is entitled to any compensation for damages.

Upon termination in accordance with the preceding paragraph, the business shall immediately refund the amount paid by the consumer.

The risk of damage to and/or loss of products remains with the business until the moment of delivery to the consumer or to a representative designated in advance and made known to the business, unless expressly agreed otherwise.

Article 14 – Continuing Contracts: Term, Termination, and Renewal

Termination:

The consumer may terminate a contract entered into for an indefinite period that provides for the regular delivery of products (including electricity) or services at any time, subject to the agreed-upon termination rules and a notice period of no more than one month.

The consumer may terminate a contract entered into for a fixed term that provides for the regular delivery of products (including electricity) or services at any time prior to the end of the fixed term, subject to the agreed termination rules and a notice period of no more than one month.

The consumer may, with respect to the contracts referred to in the preceding paragraphs:

terminate them at any time and not be restricted to termination at a specific time or during a specific period;

terminate them at least in the same manner in which they were entered into;

always terminate them with the same notice period as the business has stipulated for itself.

Renewal:

A contract entered into for a fixed term and intended for the regular delivery of products (including electricity) or services may not be tacitly renewed or extended for a fixed term.

Notwithstanding the preceding paragraph, a contract entered into for a fixed term and intended for the regular delivery of daily newspapers, news publications, weekly newspapers, and magazines may be tacitly extended for a fixed term of no more than three months, provided that the consumer may terminate this extended contract by the end of the extension period with a notice period of no more than one month.

A contract entered into for a fixed term for the regular delivery of products or services may only be tacitly renewed for an indefinite term if the consumer may terminate it at any time with a notice period of no more than one month. The notice period shall not exceed three months if the contract provides for the regular delivery—but less than once a month—of daily newspapers, news publications, weekly newspapers, and magazines.

A fixed-term contract for the regular delivery of daily newspapers, news publications, weekly newspapers, and magazines for introductory purposes (trial or introductory subscription) is not tacitly renewed and automatically terminates at the end of the trial or introductory period.

Term:

If a contract has a term of more than one year, the consumer may terminate the contract at any time after one year with a notice period of no more than one month, unless reasonableness and fairness preclude termination before the end of the agreed term.

Article 15 – Payment

Unless otherwise specified in the contract or supplementary terms and conditions, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period, or, in the absence of a cooling-off period, within 14 days after the conclusion of the contract. In the case of a contract for the provision of a service, this period begins on the day after the consumer has received confirmation of the contract.

In the sale of products to consumers, the consumer may never be required in the general terms and conditions to make an advance payment exceeding 50%. If an advance payment is stipulated, the consumer may not assert any rights regarding the fulfillment of the relevant order or service(s) until the stipulated advance payment has been made.

The consumer is obligated to immediately report any inaccuracies in the payment details provided or stated to the business.

If the consumer fails to meet his payment obligation(s) on time, and after the business has notified him of the late payment and granted him a 14-day period to fulfill his payment obligations, the consumer shall, upon failure to pay within this 14-day period, the consumer shall owe statutory interest on the outstanding amount, and the business is entitled to charge the extrajudicial collection costs it has incurred. These collection costs shall not exceed: 15% on outstanding amounts up to €2,500; 10% on the next €2,500, and 5% on the following €5,000, with a minimum of €40. The business may deviate from the aforementioned amounts and percentages in favor of the consumer.

Article 16 – Complaints Procedure

The business operator has a clearly publicized complaints procedure and handles complaints in accordance with this procedure.

Complaints regarding the performance of the agreement must be submitted to the business operator within a reasonable time after the consumer has discovered the defects, and must be fully and clearly described.

Complaints submitted to the merchant will be responded to within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the merchant will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

A complaint regarding a product, service, or the business’s customer service may also be submitted via a complaint form on the consumer page of the Stichting Webshop Keurmerk website (http://keurmerk.info/Home/MisbruikOfKlacht). The complaint will then be sent to both the business in question and Stichting Webshop Keurmerk.

If the complaint cannot be resolved by mutual agreement within a reasonable period of time or within 3 months of its submission, a dispute arises that is subject to the dispute resolution procedure.

Article 17 – Disputes

Agreements between the merchant and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law.

Disputes between the consumer and the merchant regarding the formation or performance of agreements relating to products and services to be delivered or already delivered by this merchant may, subject to the provisions set forth below, be submitted by either the consumer or the merchant to the Webshop Disputes Committee, P.O. Box 90600, 2509 LP The Hague (www.sgc.nl).

The Dispute Resolution Committee will only consider a dispute if the consumer has first submitted their complaint to the business within a reasonable time.

The dispute must be submitted in writing to the Dispute Resolution Committee no later than three months after the dispute arose.

If the consumer wishes to submit a dispute to the Dispute Resolution Committee, the business is bound by this choice. If the business wishes to do so, the consumer must, within five weeks of receiving a written request to that effect from the business, state in writing whether he also wishes to proceed in this manner or whether he prefers to have the dispute heard by the competent court. If the business does not receive the consumer’s choice within the five-week period, the business is entitled to submit the dispute to the competent court.

The Dispute Resolution Committee renders its decision in accordance with the conditions set forth in the Committee’s rules of procedure (http://www.degeschillencommissie.nl/over-ons/de-commissies/2701/webshop). The decisions of the Dispute Resolution Committee take the form of binding advice.

The Dispute Resolution Committee will not hear a dispute or will discontinue proceedings if the merchant has been granted a stay of payments, has been declared bankrupt, or has effectively ceased business operations before the committee has heard the dispute at a hearing and rendered a final decision.

If, in addition to the Webshop Dispute Committee, another recognized dispute committee or one affiliated with the Foundation for Consumer Dispute Committees (SGC) or the Financial Services Complaints Institute (Kifid) has jurisdiction, the Webshop Keurmerk Foundation Dispute Committee has preferential jurisdiction for disputes primarily concerning the method of distance sales or service provision. For all other disputes, the other recognized dispute resolution committee affiliated with the SGC or Kifid shall have jurisdiction.

Article 18 – Industry Guarantee

Stichting Webshop Keurmerk guarantees that its members will comply with the binding decisions of the Stichting Webshop Keurmerk Dispute Resolution Committee, unless the member decides to submit the binding decision to a court for review within two months of its issuance. This guarantee is reinstated if the binding opinion is upheld following judicial review and the judgment confirming this has become final. Stichting Webshop Keurmerk will pay this amount to the consumer up to a maximum of €10,000 per binding opinion. For amounts exceeding €10,000 per binding opinion, €10,000 will be paid out. For the remaining amount, Stichting Webshop Keurmerk has a best-efforts obligation to ensure that the member complies with the binding opinion.

For this guarantee to apply, the consumer must submit a written claim to the Webshop Keurmerk Foundation and assign his or her claim against the merchant to the Webshop Keurmerk Foundation. If the claim against the merchant exceeds €10,000, the consumer will be offered the option to assign the portion of the claim exceeding €10,000 to Stichting Webshop Keurmerk, after which this organization will, in its own name and at its own expense, seek payment through legal proceedings to satisfy the consumer’s claim.

Article 19 – Additional or Deviating Provisions

Any provisions that are additional to or deviate from these general terms and conditions may not be to the detriment of the consumer and must be set forth in writing or in such a manner that the consumer can store them in an accessible way on a durable medium.

Article 20 – Amendments to the General Terms and Conditions of Stichting Webshop Keurmerk

Stichting Webshop Keurmerk will not amend these general terms and conditions except in consultation with the Consumentenbond.

Amendments to these terms and conditions shall only take effect after they have been published in an appropriate manner, provided that, in the event of applicable amendments during the term of an offer, the provision most favorable to the consumer shall prevail.

Address of Stichting Webshop Keurmerk:

Willemsparkweg 193, 1071 HA Amsterdam